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This documentation supports the 23.3 and consecutive patch versions of BMC Helix Customer Service Management.To view an earlier version, select the version from the Product version menu.

Navigating Customer Self-Service Portal

As an end user, you can submit your requests and track case progress by using the customer self-service portal. 

Use the portal to perform the following tasks:

  • Create new cases for complaints, service requests, inquiries and providing suggestions.
  • View case activities
  • Provide feedback on a case at any stage during the case resolution process
  • Reopen cases
  • Close cases

Overview of Customer Self Service Portal

The following image highlights the different sections in the portal:

image-2024-2-16_11-9-48-1.png

The following table describes the different sections in the portal:

Annotation

Section

Use

1

Customer Self Service Portal

Create new cases and access dashboards to gain insights on all cases. 

image-2024-5-8_16-20-55-1.png

2

My Cases

View a list of cases that you created and take actions on your cases.. This list helps you to stay updated about the progress of a case.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Customer Service Management 23.3