This documentation supports the 23.3 and consecutive patch versions of BMC Helix Customer Service Management.To view an earlier version, select the version from the Product version menu.

Administering

As an administrator, you can manage the user roles and permissions for your organization. Additionally, you can control who has access to user data, cases, consoles and documents to protect data privacy and security, and also monitor the usage of the product. 

Once logged in, the administrator will have access to the CSM Control Panel for:

 

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