Release notes and notices

Learn what’s new or changed for BMC Helix Customer Service Management, including new features, issues, and documentation updates.

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Getting-started-with-BMC-Helix-Customer-Service-Management


Date

Summary

Reference

March 24, 2023

BMC Helix Customer Service Management 22.1 is available.

This release provides the following features:

  • Enhanced Frontliner Console
  • Enhanced Approval Feature
  • Supplier Console
  • Supplier Recharge
  • Global Cases
  • CSM – ITSM - Ability for Customer Care to Escalate a case to IT/NOC in ITSM


 

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