Critical cases
All cases that are in the critical stage are listed in the Critical Cases tab. To view these cases, click Critical Cases.
The following table describes the column titles:
Column title | Description |
|---|---|
Case ID | Displays the unique ID of the case |
Case Status | Displays the case status indicating if the case is still open, assigned, WIP, resolved, closed, etc. |
Summary | Displays a summary of the case in a few words |
Case Priority | Displays the priority of the case. Based on the priority matrix configuration, the Case Priority field will automatically determine the level of priority. |
Case Nature | Displays the nature of the case/the kind of case |
Case Creation Date | Displays the created date and time of the case |
Assigned Sub Group | Displays the name of the sub group to which the case is assigned |
Expected Breach Time | Displays the expected breach time |