Release notes and notices

Learn what’s new or changed for BMC Helix Customer Service Management, including new features, issues, and documentation updates.

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Getting-started


Date

Title

Summary

August 26, 2022

BMC Helix Customer Service Management 21.3 is available.

This release provides the following features:

  • Various consoles to manage your routine activities based on your role
  • CSM Control Panel to perform the administrative tasks and set up the application
  • Ability to create cases
  • Ability to modify cases


 

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