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Service Management
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BMC Helix Customer Service Management
BMC Helix Customer Service Management 21.3
Getting started

Getting started

Export

Choose the export format from the list below:

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Getting started for frontline agents

Accessing and navigating BMC Helix Customer Service Management
Navigating through the Frontliner Console
Frontliner Console

Getting started for resolver agents

Accessing and navigating BMC Helix Customer Service Management
Navigating through the Resolver Console
Resolver Console

Getting started for supervisors

Accessing and navigating BMC Helix Customer Service Management
Navigating through the Supervisor Console
Supervisor Console

Getting started for collaborators

Accessing and navigating BMC Helix Customer Service Management
Navigating through the Collaboration Console
Collaboration Console

Getting started for service quality agents

Accessing and navigating BMC Helix Customer Service Management
Navigating through the Service Quality Console
Service Quality Console

Tags: getting_started overview

Last modified by Anushree Chavan on 2022/08/30 10:26

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25.3
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21.3

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BMC Helix Customer Service Management 21.3

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