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Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

 

Related topics

Known-and-corrected-issues

Support information

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

25.4.00

October 17, 2025

BMC Helix Business Workflows version 25.4.00 is available for SaaS subscribers.

Enhancements available in 25.4.00:

  • Validate knowledge articles by using the Knowledge Curator agent
  • Include catalog predictions in email responses
  • Use the HelixGPT Insight Finder agent to create dashboards for cases
  • Automatically reference knowledge articles in the resolution description
  • Support available for Arabic locale
  • Generate printable case details by using templates
  • Archive data to improve system performance
  • Speed up task assignment with bulk actions

Issues that were corrected by 25.4.00 and issues that remain open.

25.4 enhancements and patches

 

 

 

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BMC Helix Business Workflows 25.4