Creating goal types for service targets

Goal types improve the readability of service targets. In BMC Helix Business Workflows, a case business analyst can configure goals when configuring service targets. 

For example, an employee requests an employment proof document. The agent's goal is to provide the document within seven working days, which can be called as Request Resolution Time.

To create a goal type

1. Log in to BMC Helix Business Workflows.
2. Click Settings .
3. Navigate to Service Level Management > Goal Type.
4. From the Line of Business list, select the line of business for which you want to create a goal type.
   If you have access to a single line of business, that line of business is selected by default.
5. Click Goal Type Configuration.
6. In the Goal Type Name field, type a name for the goal. 
   Example: Request Resolution Time.
7. In the Goal Type select the goal type from the drop-down list.
8. In Status, select one of the following options:
   • Active—The goal is available for selection when configuring service targets and service target groups. This is the default status.
   • InActive—The goal is not available for selection when configuring service targets and service target groups.
9. Click Save.

Related topic

Service Level Management