Managing user preferences and user profile
As a case agent, you can select your preferred language and set your availability for case or task assignments. You can also view or update your profile and another user's profile.
Administrator, case business analyst, and case agent can customize their notification preferences to receive only relevant alerts or emails, reducing unnecessary interruptions.
- Updating a user profile
- Selecting a preferred language
- Setting your unavailability for case and task assignments
- Setting notification preferences
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