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Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Creating and managing tasks
As a case agent, you can add tasks to cases by using a task template or by adding ad hoc tasks. The tasks added to cases follow a specific task lifecycle process and go through predefined workflows. You can manage tasks by updating them and tracking them in cases.
