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Data in content packages for lines of business
The content packages in BMC Helix Business Workflows contain out-of-the-box use cases to create and manage cases. The out-of-the-box content use cases contain case templates, task templates, notifications, processes, configuration data, and related objects required to create and manage cases for your lines of business.
BMC Helix Business Workflowsprovides the following content packages out of the box for lines of business:
BMC Sample Human Resource
BMC Sample Finance
BMC Sample Facilities
Each content package contains templates specific for the line of business. You can create new templates specific to your organization based on the content templates.
Warning
Important
The content packages are available in the development environment when BMC Helix Business Workflows is installed.
BMC provides these out-of-the-box content package as reference material and does not support this content.
For case and task templates, create a copy of the templates in a line of business, and customize them. Do not modify the templates in the content package.
For notification templates, create new templates in a line of business based on the out-of-the-box notification templates.
