Viewing dashboards in BMC Helix Dashboards
The following video (5:16) gives an overview of BMC Helix Business Workflows dashboards:
Out-of-the-box BMC Helix Business Workflows dashboards
BMC Helix Dashboards contain reports that have been intuitively grouped into dashboards. The following BMC Helix Business Workflows dashboards are available in BMC Helix Dashboards:
Dashboard name | Role | Description | Reference |
|---|---|---|---|
Active User License Usage Report |
| View the license consumption details of BMC Helix Business Workflows for each line of business. | |
Business Workflows Dashboard |
| View statistics for cases created in BMC Helix Business Workflows, based on status, priority, and assigned groups. | |
Onboarding Manager Dashboard |
| View and track the onboarding status for new hires. | |
Printable Dashboard |
| View the case summary and print the required case details in PDF format. | |
Service Targets Against Cases |
| View various metrics for service targets of cases and monitor the number of target SLAs met, missed, or in progress for a line of business. | |
Survey and CSAT Metrics for Assigned Groups |
| View insights about customer satisfaction and performance of assigned group and agents. | |
Survey and CSAT Metrics for Line of Business |
| View insights about customer satisfaction and performance of each line of business. | |
Workplace Service Dashboard |
| View metrics for workplace-related reactive and preventive maintenance cases created in BMC Helix Business Workflows. |
Learn more about the dashboards in
.
To access BMC Helix Dashboards
- Log in to BMC Helix Business Workflows.
- Click Application Launcher
icon > BMC Helix Dashboards.