25.1 enhancements and patches

Access documents stored on Microsoft SharePoint by using BMC HelixGPT

BMC Helix Business Workflows simplifies knowledge search by connecting directly to Microsoft SharePoint by using BMC HelixGPT. Administrators can integrate Microsoft SharePoint with BMC Helix Business Workflows to enable users to access accurate answers directly from the organization's knowledge base across various use cases. This integration boosts productivity by providing quick and accurate access to knowledge, which leads to faster responses and improved results.

For more information, see Defining-configurations-for-BMC-HelixGPT.

Configure email IDs to enable an automatic response from BMC HelixGPT

BMC Helix Business Workflows benefits customers by providing automated responses to specified email IDs. This approach effectively reduces unnecessary responses to all the emails. The Case Exclusion Template feature further ensures that only relevant cases receive auto-replies, while allowing manual handling of high-priority or sensitive cases for better focus and control.

For more information, see Enabling automatic handling of emailed cases by BMC HelixGPT.

Support for Thai and Hebrew

BMC Helix Business Workflows is available in the Thai and Hebrew locales. You can select these locales from the My preferences option, and work in your preferred language.

Learn more about selecting your language in Selecting-a-preferred-language.

Locale specific date and time format

Experience the enhanced clarity of date and date-time formats for your line of business tailored to your chosen locale. This feature maintains consistency across platform and dynamic data field date and date-time format. This format considers the case site time zone and is applicable to:

• Emails
• Notes
• Notifications
• Documents

Learn more about setting date and date-time format in Setting up date and time format for PDF files for your line of business.

Upgrade custom data for newly added locales

A case business analyst can upgrade the existing custom data in a line of business to the newly added locales. This feature ensures that custom data in a line of business has correct localized strings for various supported languages.

The key advantages of upgrading data localization are:

• Consistency across localized content
• No need of manual updates
• Enhanced operational efficiency and customer experience

Learn more about upgrading data localization in Upgrading-custom-data-for-newly-added-locales.

Access context-specific resources in the self-help widget

In the self-help widget, access resources to help you on many screens within the product. Click the link in the Search bar to view guides, videos, or documentation links specific to the screen.