Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

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Related topics

Known-and-corrected-issues

Support-information

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

25.2.01June 3, 2025Patch 1 for version 25.2 is available for on-premises customers.25-2-enhancements-and-patches
25.2.01May 27, 2025Patch 1 for version 25.2 is available for SaaS subscribers.25-2-enhancements-and-patches

25.2.00

April 15, 2025

Enhancements available in 25.2.00:

  • View global search results in a card layout view
  • (Controlled availability customers only) Automatically create knowledge articles by using the Knowledge Curator agent 
  • Generate case resolution description using BMC HelixGPT
  • View relevant catalog services for a line of business
  • Create cases in BMC Helix Business Workflows from BMC Helix ITSM incidents
  • Monitor chat sessions with the Live chat monitoring dashboard
  • View the foundation data for operational categories in the preferred locale
  • Automatic case creation from BCC emails

 

 

 

 

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