Performance testing methodology
This topic provides the following information:
- Tests executed
- Test cases
- Data volume
Tests executed
The following tests were executed:
- Single users test with varying latencies like 1ms, 100ms and 300ms.
- Multiple users tests for 2,300 users with the mix of applications such as BMC Helix Business Workflows, BMC Helix Digital Workplace Advanced and BMC Helix Virtual Agent.
Test cases
Response times were captured for key use cases, and transactions for a workload of 2,300 concurrent users.
For details about the use cases and steps, see BMC Business Workflows performance benchmark use cases.
End-user response time was captured for the following key actions:
Application | Test cases |
|---|---|
BMC Helix Business Workflows | Launch-Login |
Create Case With Template | |
Quick Case | |
Case Console Search | |
Update Add Task Case | |
View Add Note Task | |
Create Case with Email | |
Search Knowledge Article | |
Update Case with Email | |
Approve Case | |
BMC Helix Digital Workplace Advanced | Launch-Login |
Unified Catalog | |
View Knowledge Article | |
Create Service Request | |
Approve request | |
Check Status | |
BMC Helix Virtual Agent | Launch-Login |
Submit Request | |
Search Knowledge Article | |
Display My Status |
Data Volume
The volume of data is listed in the following table:
Total Users | 12000+ |
Total Users Petramco | 5000+ |
Total Cases | 10100 |
Tasks | 11013 |
Knowledge Articles | 765 |
BMC Helix Digital Workplace Advanced Requests | 4546 |
Service Targets | 14 |
Case Templates | 135 |
Tasks Templates | 103 |