Configuring self-approvals for knowledge articles

Sample process for knowledge articles

BMC Helix Business Workflows provides a sample process called Knowledge Article - Approval Process to configure a self-approval process. You cannot modify a sample process. To configure self-approvals for knowledge articles, a Knowledge Coach must create a copy of the sample process.

The sample process contains process variables that are used in the self-approval process. The following table lists the process variable in the sample process:

To define a self-approval flow by creating a copy of the sample process

1. Log in to BMC Helix Innovation Studio as a Knowledge Coach, and navigate to the Workspace tab.
2. Select Knowledge Management Service.
3. Click Processes.
4. Select Knowledge Management - Approval Process, and click Copy.
   In the new process, the process variables are automatically added. The following image shows the copy of the sample process:

5. To add more elements, from Palette, drag the designer elements to the process.

   The following image shows how you can create a self-approval for knowledge articles with the Compute Value element with the expression Priority=Low to be self-approved, while cases with Priority=High/Critical will not be self-approved.

   
   For more information about elements, see

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6. Click Save.
   After the process is created, an administrator must associate it with a self-approval flow.

To create a new approval self-approval process

1. Log in to BMC Helix Innovation Studio as a Knowledge Coach, and navigate to the Workspace tab.
2. Select Knowledge Management Service.
3. Click Processes.
4. Click New.
5. Specify a Name for the process.
6. Click Add/Remove Variables.
7. Specify Article Record as the Input Variable.
8. Enter Approval Status as the Output Variable.

1. Click Save.
2. From Palette, drag the elements based on how you want to configure the process.
   For example, add the Compute Value element and specify the settings.
   Learn more about elements in 

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3. Provide appropriate permissions for users.
4. Save the process.
   After the process is created, an administrator must associate it with an approval flow.

Associating the self-approval process to an approval flow

1. As a Knowledge Coach, log in to BMC Helix Business Workflows.
2. Click Settings .
3. Select Approvals > Approval Configuration.
4. Open the com.bmc.dsm.knowledge:Knowledge Article Template approval configuration.
5. On the Self Approval tab, click Click to build an expression.
   You must manually add the qualification for the Foundation entities to build the expression.
6. On the Edit Expression page, define the conditions by using the available values, and click OK.
7. Select the Precedence for the condition.
8. Select the Self-Approval Process.
9. Add the Audit Information.
10. Click Add.

Self-approval with qualification

A self-approval with qualification ensures that only those knowledge articles that meet the qualifications go through the approval process. For example, a self-approval qualification can be Category Tier 1 = Applications, Category Tier 2 = Software, and Category Tier 3 = MS Office. A knowledge article created with these categories will be self-approved.

Where to go from here

Mapping-knowledge-article-status-to-approvals