Creating cases to perform operations on Workday person data
Before you begin
Ensure that BMC Helix Business Workflows is configured to use Workday API. See Configuring-BMC-Helix-Business-Workflows-to-use-Workday-APIs.
Case templates available for performing operations
BMC Helix Business Workflows provides the following case templates and their corresponding automated task templates to perform operations on Workday data:
Case template | Task template | Description |
|---|---|---|
Get Time Off Balance from Workday | Get Time Off Balance from Workday | Retrieves an employee's time off balance (in days) from Workday. |
Request Leave of Absence from Workday | Request Leave of Absence from Workday | Sends a request for a leave of absence in Workday. |
Update my home address in Workday | Update Employee Address in Workday | Updates an employee's home address in Workday. |
Update my Legal Name in Workday | Update Legal Name in Workday | Sends request to update an employee's preferred name in Workday. |
To create a case to perform operations on Workday data
Case agents can create cases by using the available case templates for Workday operations. For information about how to create a case, see Case-creation-options.
Case business analysts can copy the available case the templates modify them to meet their business needs.