Configuring mappings for skill configurations
Out-of-the-box skills and field mappings
The following table lists the out-of-the-box skills and their default field mappings. When you create your custom skills and their prompts in BMC HelixGPT, you can use these configurations to update the skill ID, so that the custom skill is used runtime to retrieve information from cases and knowledge articles.
| Feature name | Skill name | Intent type | Context name | Query expression (Qualification to fetch data) | Fields mapped to fetch data | Sort by | Entry limit (Number of records fetched from the data source) |
|---|---|---|---|---|---|---|---|
| Automated response to emails | Helix - BWF Case Autoreply | Case Autoreply | case_details | 'ID'="#recordId#" |
| None | 1 |
Helix - BWF Case Autoreply | Email question summary | case_details | 'ID'="#recordId#" |
| None | 1 | |
| Ask HelixGPT | Helix - BWF Case Conversation | Case Conversation | case_details | 'ID'="#recordId#" |
| None | 1 |
Helix - BWF Case Summarization | Case Summarization | case_activities | 'Parent_GUID'="#recordId#" AND 'Post_Type'="comment#user" |
| -3 | 10 | |
Helix - BWF Case Summarization | Case Summarization | case_details | 'ID'="#recordId#" |
| None | 1 | |
| HelixGPT for Global Search | Helix - BWF Global Chat | Global Chat | NA | NA | NA | NA | 1 |
| Knowledge Article Translation | NA | Knowledge Article Translation | NA | NA | NA | NA | 1 |
| Generate case resolution | Generate Case Resolution | Generate Case Resolution | case_details | 'ID'="#recordId#" |
| None | 1 |
| Generate Case Resolution | Generate Case Resolution | case_activities | 'Parent_GUID'="#recordId#" AND ( 'Post_Type'="comment#user" OR 'Post_Type'="system#email" ) |
| -3 | 20 | |
| Knowledge curator | Knowledge curator | Knowledge curator | case_details | 'ID'="#recordId#" |
| None | 1 |
| Knowledge curator | Knowledge curator | case_activities | 'Parent_GUID'="#recordId#" AND ( 'Post_Type'="comment#user" OR 'Post_Type'="system#email" ) |
| -3 | 10 |
Before you begin
If BMC HelixGPT is not enabled for your organization, contact your administrator to enable it. You can enable BMC HelixGPT features for your line of business only after BMC HelixGPT is enabled for your organization.
To modify field mappings for a skill configuration
If you want to use fields other than the default mapping to fetch data, create a copy of the skill, and modify the copied skill configuration.
- Log in to BMC Helix Business Workflows, and click Settings
. - Click Line of Business > Manage Line of Business.
- On the HelixGPT tab, click Skills.
- On the Skills tab, open the skill that you want to modify.
- In Fields, enter a comma-separated list of field IDs that you want to use to build context for BMC HelixGPT.
- In Field Mapping, map the fields with their character limit and name in the following format: <fieldid>:<length>:<FieldName>.
BMC HelixGPT uses this format to fetch information from these fields. For example, 450000154:512:user_comment. - In Sort by, enter a list of comma-separated field IDs to be used for sorting the data fetched for context building.
For example -2, -3. - From the Entry limit list, select the number of records to be fetched from the data source to generate context building.
For example, Top 10 comments from user activity. - Click Save.