Defining configurations for BMC HelixGPT
Before you begin
Make sure that your administrator has enabled BMC HelixGPT for your organization by adding the Assistant URL in Mid Tier.
Out-of-the-box configurations for BMC HelixGPT
Every BMC HelixGPT feature has a corresponding skill configuration that is provided out of the box. As a case business analyst, you can create a copy of the out-of-the-box skill configuration and modify it to suit your business requirements. Learn more about skill configurations in Configuring-mappings-for-skill-configurations.
The following table lists the out-of-the-box configurations to use BMC HelixGPT in BMC Helix Business Workflows:
Configuration name | Description | Skill configuration | Reference |
|---|---|---|---|
Ask HelixGPT | Ask queries in Ask HelixGPT to get responses from BMC HelixGPT from Microsoft SharePoint. | Case conversation | |
Ask queries in Ask HelixGPT to get responses from BMC HelixGPT from relevant knowledge articles. | |||
Get a summary of a case as Case Insights in Ask HelixGPT. | Case summarization | ||
Get a summary of an incoming email for BMC HelixGPT to automatically respond to the email. | Email question summary | ||
HelixGPT for Global Search | Ask queries and get answers from Microsoft SharePoint in Global Search. | Global Search chat | |
Ask queries and get answers from relevant knowledge articles in Global Search. | |||
Automated response to emails | Send automated responses to incoming emails from which cases are created. | Case auto-reply | |
KNOWLEDGE_ARTICLE_TRANSLATION | Translate knowledge articles by using BMC HelixGPT. | Knowledge article translation | |
| Generate case resolution | Generate case resolution description automatically using HelixGPT. | Generate Case Resolution | |
| Knowledge curator | Automatically create knowledge articles from case details by using the Knowledge Curator agent. | Knowledge curator | Automating knowledge article generation through the Knowledge Curator agent |