Disabling email forwarding from cases

As a case business analyst, you can disable the option of forwarding an email from a case or task. This action prevents case agents from accidentally forwarding sensitive or private information to unintended recipients. After disabling this option, the Forward option is not visible in the Activity tab for sending emails.

Related topics

Sending-emails-from-a-case


To disable email forwarding from cases

  1. Log into BMC Helix Business Workflows and click Settings Settings icon.png.
  2. Expand Line of Business and click Manage Line of Business.
  3. From the Line of Business list, select the line of business for which you want to define the configurations.
    If you have access to a single line of business, the line of business is selected by default. All the configurations for your line of business are displayed On the Application Configurations tab.
  4. From the list of configurations, select ALLOW_FORWARD_EMAILS_WITH_ATTACHMENT.
    By     default, the value of this field is True.
  5. To disable email forwarding, select False.


 

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