Creating and updating checklist templates


As a case business analyst, create checklist templates for a line of business so that case agents use the checklist for completing a set of tasks or steps effectively. After you create a checklist template, you can add the checklist template to the case or task template. You can also configure the status values of the checklist items based on the type of checklist template you are working on.

Example

Ajay, a case business analyst, creates a new checklist template for AC maintenance, and adds the following items:

  • Clear debris from around AC.
  • Inspect and clean the outdoor unit.
  • Change the air filter.
  • Clear the condensate drain line.

Ajay also configures the checklist status values based on the type of checklist template, such as Pass, Fail, and N/A. Based on the Line of Business, the status values in the checklist template are displayed. 

He then adds the checklist template to the case or task template. 

The following table lists the actions that you can take to create and update checklist templates:

Action

Reference

Create the checklist template. Case agents can use these templates to add checklists to cases.

Add new items to the checklist template.

Add the checklist template to the case template.

Add the checklist template to the task template.

To create a checklist template

  1. Log in to BMC Helix Business Workflows.
  2. Click Settings Gear icon.PNG.
  3. Select Checklist > Templates.
  4. On the checklist templates page, select the line of business for which you want to create a template.
    If you have access to a single line of business, the line of business is selected by default. 
  5. To create a checklist template, click + Checklist template.
  6. On the Create checklist template page, enter the Name of the checklist.
  7. Complete the additional fields as explained in the following table: 

    Field

    Action

    Line of Business

    The line of business that you selected to create the template is displayed.

    Company

    Select the company for which you want to create the checklist template. Select one of the following options:

    • Global—All companies in a tenant can view the template.
    • A company name—Agents of the selected company can view the template.

    Status

    Select one of the following statuses:

    • Inactive —The template is redundant, and no longer in use.
    • Active—The template is available for use.
      Important: Only active templates are available for use. 

    Label

    Select a label for the checklist template.
    You can filter the templates based on a specific label.

  8. Click +Add Items and add the items for the checklist. You can add up to 50 checklist items.
  9. (Optional) To delete a checklist item, click 22_4_DeleteChecklist.png.
  10. (Optional) To change the order of checklist items, click 22_4_ReorderChecklist.pngand drag the checklist items in the required order.

  11. Click 22_4_PreviewChecklist.png to preview the checklist items added to the template. 
    The summary of the checklist items, and the status values related to the checklist items are displayed.

To add new items to checklist template

  1. Log in to BMC Helix Business Workflows.
  2. Click Settings Gear icon.PNG.
  3. Select Checklist > Templates.
  4. On the Checklist templates page, select the line of business for which you want to create a template.
    If you have access to a single line of business, the line of business is selected by default. 
  5. Open the checklist template in which you want to add a new item.
    The
    Edit checklist template page is displayed.
  6. Click +Add Items and add new items to the checklist.
  7. Click Save.

To activate a checklist template

  1. Open the checklist template which you want to activate.
    The Edit checklist template page is displayed.
  2. In the Status field, select Active.
  3. Click Save.

To configure status values in a checklist template

  1. Log in to BMC Helix Business Workflows.
  2. Click Settings Gear icon.PNG.
  3. Select Checklist > Templates.
  4. On the Checklist templates page, select the Line of Business for which you want to create a template.
    If you have access to a single line of business, the line of business is selected by default. 
  5. Open the checklist template where you want to add status for items.
    The Edit checklist template page is displayed.
  6. Enable Show status to add the status values for the checklist items. 
    You can retain the default values or update them according to the type of checklist. 
    23_3_status configuration.png
  1. Click Save.

The following table displays the preview of the checklist templates after you add the status values.

Checklist

Statuses

Checklist template with no status values

23_3 status not enabled.png

Human Resource

23_3 HR status preview.png

Facilities

23_3 facilities status preview.png

Finance

23_3 finance status preview.png

 

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