Automating BMC Helix Business Workflows
While working with cases, case agents need to manually perform multiple, time consuming actions. These actions can be routine and simple, and automating these actions can save time for the case agents.
As a case business analyst, you can automate the manual processes in BMC Helix Business Workflows by performing certain configurations.
Automating cases
Automate the manual processes in cases, such as case assignment, status transition, flow of cases, so that case agents do not have to spend time on these activities. Learn about automating the manual processes in cases in Automating-cases.
Automating tasks
Automate the tasks to reduce manual intervention by agents and quicker resolution of cases.
Learn about automating the manual tasks in Automating-tasks.
Automating dynamic field updates
Learn about automating dynamic field updates by using the Get Dynamic Data or Update Dynamic Data elements in Automating-dynamic-field-updates.
BMC Helix Business Workflows process designer elements
Learn about the specific Process Designer elements that are used in BMC Helix Business Workflows in BMC-Helix-Business-Workflows-process-designer-elements.