Setting up the time zone
As an administrator or case business analyst, you can configure the time zone for the Date-time field. The same date and time is displayed in emails, notes, notifications, and documents.
The default time zone is in the UTC format. You can modify the default out-of-the-box time zone on a global level or for a specific company in your setup. Any value that you configure for a specific company overrides the setting that is applied globally.
The time zone of a case is determined in the following order of precedence:
- Requester primary site
- Time zone that is defined by the case business analyst
- Server time zone in UTC
When is ZONE_ID considered for displaying the time
By default, when a case agent creates a case, the time zone of the requester primary site is considered as the case time zone. If a case agent changes the primary site, the time zone of the changed site is used for displaying the date and time.
When no primary site is defined for a case, the time zone that a case business analyst configures for the ZONE_ID parameter displays the date and time. The default primary zone is in the UTC format.
If a case business analyst hasn't set a value for the ZONE_ID parameter, the default UTC time zone is used for displaying the date and time.
Examples
- For example, a case business analyst configures Asia/Kolkata as the IST time zone for Calbro Services. The case business analyst also defines dd-MMM-yyyy as the date format to be displayed in the reference letter. A requester from Calbro Services is traveling and raises a request for a reference letter. Although the request is raised from a different time zone, the reference letter displays the time in the IST time zone.
- A user from Calbro Services from Pune, India requests for a visa letter. The time zone of the primary site of the requester is IST. When the PDF is generated for the Visa letter, the date and time are displayed in the IST time zone. The requester travels to New York, USA, and requests for a reference letter. A case agent changes the primary site from Pune, India to New York, USA. The changed time zone CST is used for the case. When the PDF is generated for the reference letter, the date and time are displayed in the CST time zone.
While creating the case for a reference letter for the Calbro Services user, if the case agent doesn't define the primary site, and if a case business analyst hasn't set a value for the ZONE_ID parameter, the default UTC time zone is used to display date and time in PDF files.
Daylight saving time not considered for displaying time
To enable the conversion of time according to daylight saving time, an administrator edits a time zone in BMC Helix Business Workflows, and sets the Adjust Clock to Daylight Savings field value to Yes.
When the setting is enabled, and email, notes, notifications or PDF files are generated by using the site time zone, the daylight-saving time is not considered. However, when the ZONE_ID parameters is considered for displaying time, daylight savings time is accounted, and the time is displayed accordingly.
For example, when a user creates a case during daylight saving time from Mexico City with CST time zone, the daylight-saving time that should be considered is America/Chicago. However, BMC Helix Business Workflows uses the ZONE_ID as UTC -06:00.
To set the time zone for date
- Log in to BMC Helix Business Workflows.
- Click Settings
. - Select Application Configuration > Common Configurations.
- To configure the setting at a global or company level, complete one of the following actions:
- To configure the setting at a global level, from the Company list, select Global.
- To configure the setting at a company level, select the company.
Select ZONE_ID and click Add.
If you do not define a new time zone, the default UTC time zone is used to display date and time.
Specify Configuration Value.
Use the following time zone values as examples to add your custom values. You can add other custom time zones as per your requirement.
You can define multiple zone formats. However, for each company, you can define only one format.
- Click Save.
Where to go from here
Case business analysts can define line of business specific date and time formats. Learn more in Setting-up-date-and-time-format-for-your-line-of-business.