Detecting email loops
Parameters for detecting email loop
The following parameters are used to detect email loop:
Parameter | Description | Default value |
|---|---|---|
EMAIL_LOOP_TIME_INTERVAL_IN_MINUTES | Interval of time allowed between two incoming emails. If email threshold is reached in this time interval, an email loop is detected. | 10 minutes |
EMAIL_LOOP_NO_OF_EMAILS_THRESHOLD | Number of emails that are allowed in the defined time interval. If this value exceeds, an email loop is detected. | 10 |
Example
The following image shows an example of an email loop:
The default value (10) for the email loop parameters is not changed for the Calbro Services company. In 10 minutes, 15 emails are received from a particular external ID for Calbro Services. The system detects that the number of emails has exceeded the default threshold. A warning email notification is automatically sent to the administrator and further emails are blocked.
To set the time interval and email threshold for email loops
- As an administrator, log in to BMC Helix Business Workflows.
- Select Application Configuration > Common Configurations.
- Select the company for which you want to define the time interval and email threshold.
- Click EMAIL_LOOP_TIME_INTERVAL_IN_MINUTES.
- Specify Configuration Value.
The default value is 10. If you do not want to detect email loop in your setup, set the value to 0. - Click Save.
- Click EMAIL_LOOP_NO_OF_EMAILS_THRESHOLD.
- Specify Configuration Value.
The default value is 10. - Click Save.
Results
When an email loop is detected, the email ID of the sender is blocked. You can review the emails that are received from the sender to understand if any action needs to be taken. You can then unblock the email ID by removing it from the blocked list.