Configuring BMC HelixGPT for BMC Helix Business Workflows
Workflow to configure BMC HelixGPT with BMC Helix Business Workflows
The following image provides an overview of the workflow to configure BMC HelixGPT with BMC Helix Business Workflows:
The following table provides a detailed description and references to complete the workflow:
Action | Description | Performed by | Product | Reference |
|---|---|---|---|---|
Add Assistant URL in Mid Tier. | As an administrator, add the HelixGPT Assistant URL in Mid Tier to use BMC HelixGPT for all BMC Helix applications. | Administrator | All BMC Helix applications | Not applicable |
Configure the API URL for BMC Helix Business Workflows. | Specify the API URL for the BMC Helix Business Workflows endpoint. | HelixGPT Administrator | BMC HelixGPT Manager | |
Index knowledge articles for BMC Helix Business Workflows. | Ingest data into BMC HelixGPT by indexing the knowledge articles | HelixGPT Administrator | BMC Helix Innovation Suite | |
Enable BMC HelixGPT for your line of business. | As a case business analyst, enable BMC HelixGPt for your line of business. | Case business analyst | BMC Helix Business Workflows | |
(Optional) Configure mappings for BMC HelixGPT skills. | As a case business analyst, configure field mappings for the BMC HelixGPT skills. | Case business analyst | BMC Helix Business Workflows |
Where to go from here