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Phased rollout This documentation supports the 23.3 version of BMC Helix Business Workflows.To view an earlier version, select the version from the Product version menu.
Creating and managing tasks
As a case agent, you can add tasks to cases by using a task template or by adding ad hoc tasks. The tasks added to cases follow a specific task lifecycle process and go through predefined workflows. You can manage tasks by updating them and tracking them in cases.
