Phased rolloutThis documentation supports the 23.3 version of BMC Helix Business Workflows.To view an earlier version, select the version from the Product version menu.

Creating and managing cases

As a case agent, you can create cases in multiples ways, such as from the Create Case or Quick Case page. After a case is created, you can manage the case by performing case activities, such as updating the case details, adding related items, adding notes. 

Related topics

Case-management

Learn how you can create and manage cases in:

 

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