Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

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The following updates have been added since the release of the space:

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers. Issues that were corrected by 23.3 Patch 4 and issues that remain open	23-3-enhancements-and-patches
November 25, 2024	Enhancements available in 23.3 Patch 4: BMC HelixGPT capabilities in BMC Helix Business Workflows Deflect cases by automatically resolving cases by using BMC HelixGPT (Controlled availability customers only) Automatically translate knowledge articles into multiple locales with a single click Use the generative AI capabilities of BMC HelixGPT to get case and knowledge article summaries Take advantage of BMC HelixGPT capabilities in Global Search Support for Canadian English and Canadian French Issues that were corrected by 23.3 Patch 4 and issues that remain open	23-3-enhancements-and-patches
August 15, 2024	Enhancements available in 23.3 Patch 3: (Controlled availability customers only) Leverage the generative AI capabilities of BMC HelixGPT to get case and knowledge article summaries Resolve cases faster by creating BMC Helix ITSM change requests from cases Configure trusted email addresses and domains in outgoing emails Forward emails and attachments from cases Issues that were corrected by 23.3 Patch 3 and issues that remain open	23-3-enhancements-and-patches
May 29, 2024	Enhancements available in 23.3 Patch 2: Support document type of question introduced in BMC Helix Digital Workplace. Define locale for column names in table templates. Create videos in BMC Helix Knowledge Management by ComAround. Issues that were corrected by 23.3 Patch 2 and issues that remain open	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers. Issues that were corrected by 23.3 Patch 1 and issues that remain open	23-3-enhancements-and-patches
March 8, 2024	Enhancements available in 23.3 Patch 1: Use the improved to-do features for an enhanced support mechanism. Add sequential and parallel tasks to active tasks. View audit logs for extension fields. Use enhanced features for dynamic fields. Reprocess and resolve application errors through self-service. Access the upgraded BMC Helix Knowledge Management by ComAround interface. Add recipients from record definitions and dynamic data while creating notifications. Copy user-defined preset filters between views. Assign stages to tasks that are specific to a line of business. View the license usage for each line of business. Issues that were corrected by 23.3 Patch 1 and issues that remain open	23-3-enhancements-and-patches
December 8, 2023	Enhancements available in 23.3: Manage security cases by using the new Security Incident Handling line of business. Complete voluntary separation by using the offboarding solution and alumni activities by using the Alumni Service Center in HR Service Management. Out-of-the-box integration of cases with BMC Helix ITSM tickets. Automate case assignments by defining qualification-based assignment rules for lines of business. Manage cases, tasks, and knowledge articles efficiently from the enhanced consoles. The Needs Attention flag helps in prioritizing work. Configure status values of checklists according to checklist templates. Enhance task management activities by using improved to dos. Track the time spent in each status for a case or task. Use specific outgoing email profiles for a line of business. Raise ad hoc approval requests for cases. Work on a single case for multiple variants of an item by using CSV file attachments. BMC Helix Business Workflows supports Japanese (ja), Korean (ko), and Simplified Chinese (zh_CN) languages. Issues that were corrected by 23.3 and issues that remain open	23-3-enhancements-and-patches

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