Phased rolloutThis documentation supports the 23.3 version of BMC Helix Business Workflows.To view an earlier version, select the version from the Product version menu.

Configuring knowledge article approvals

A Knowledge Coach configures approvals for publishing, retiring, and canceling knowledge articles by creating an approval flow to define approvers or a chain of approvers. An approval flow includes the following items:

  • Status at which the approval is triggered
  • Approvers who can approve or reject the tasks

Learn more about approvals in Knowledge-article-approvals.

For example, a Knowledge Coach can create an approval workflow for knowledge articles about HR policies in which a group of HR approvers can approve or reject the knowledge articles.

Related topic

Defining-approval-notifications

Process for configuring a knowledge article approval

A Knowledge Coach completes the following tasks to configure an approval for a knowledge article:

Action

Product

Reference

Create a self-approval by defining the qualification based on which knowledge articles will be automatically approved.

OR

Create a self-approval by defining a process based on which knowledge articles will be automatically approved.

BMC Helix Innovation Studio

Create an approval flow to define approvers for a knowledge article.

OR

Create a chain of approvals.

BMC Helix Innovation Studio

Create an approval mapping to specify a status trigger for an approval. To apply approval mapping to knowledge article templates, create approval flows to match the values from the knowledge article template.

BMC Helix Innovation Studio

(Optional) Create an approval notification for your company to notify users about events related to task approvals.

BMC Helix Business Workflows


 

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