Migrating dynamic fields to extension fields

To run a migration job

1. As a case business analyst, click Settings .
2. Expand Case Management and select Dynamic Fields Migration.
3. On the Dynamic Data Migration Jobs page, click + Job.
4. On the Create job page, specify the name and description of the job.
5. Select the company for the job.
6. Click Select Case Template and select a template from the template list, and click Apply.
7. To define case qualification, click , and define the qualification expression.
8. To define the field mapping, click , and complete the following steps on the Field Mapping page:
   1. Select a dynamic field.
   2. In the Map to Field pane, select the Record Definition Name.
   3. From the Fields list, select the custom field that you want to map.
      The following image shows an example of the field mapping:
      
   4. Click Save.
      The mapped fields are displayed in the Field Mapping field on the Create Job page.
9. Click Save.

Example

Results

You can now use the dynamic fields from existing cases as custom fields in approvals, notifications, reporting, and service level agreements.