Phased rolloutThis documentation supports the 23.3 version of BMC Helix Business Workflows.To view an earlier version, select the version from the Product version menu.

Enabling BMC HelixGPT for Global Search

After BMC HelixGPT is enabled for your organization, as a case business analyst, you can enable BMC HelixGPT for Global Search for your line of business. When enabled, BMC HelixGPT Chat becomes the default search option to search for information. When a case agent opens the Global Search option, the case agent can ask queries on the Chat tab to get summarized answers from relevant knowledge articles. You can choose to keep Search as the default mode for Global Search instead of Chat.

By using the Chat option, case agents can find information about cases without manually searching through the knowledge articles. The information is retrieved easily and is available in a summarized form that makes it easy to understand it.

Related topics

BMC-HelixGPT-in-BMC-Helix-Business-Workflows

Searching-for-content-in-cases-and-tasks-from-Global-Search


Before you begin

If BMC HelixGPT is not enabled for your organization, contact your administrator to enable it. You can enable BMC HelixGPT features for your line of business only after BMC HelixGPT is enabled for your organization.


To enable BMC HelixGPT for Global Search

  1. Log in to BMC Helix Business Workflows, and click Settings SettingsIcon.jpg.
  2. Select Line of Business > Manage Line of Business.
  3. On the HelixGPT tab, click HelixGPT for Global Search.
  4. Make sure that Configuration value is selected 2102_ToggleIcon.jpg.
  5. To make Search as the default mode, enable the Set Search as the default mode 2102_RadioButtonToggle.jpgoption.
  6. Click Save.


Results

When you enable BMC HelixGPT for Global Search, the Search icon in the top menu bar changes to the HelixGPT chat icon 23304_HelixGPTIcon.png. When case agents open Global Search, the Chat mode is displayed by default. They can ask queries and receive summarized answers from relevant knowledge articles.

The following image shows the Chat tab in Global Search:

Global Search and chat


 

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