Phased rolloutThis documentation supports the 23.3 version of BMC Helix Business Workflows.To view an earlier version, select the version from the Product version menu.

Resetting the feedback counter for knowledge articles

As a case business analyst, you can reset the feedback counter to calculate the number of likes and helpful feedback separately for each version of a knowledge article. By default, the RESET_FEEDBACK_COUNTER option is disabled so that feedback is calculated cumulatively for all versions of a knowledge article.

To reset the feedback counter

  1. Log in to BMC Helix Business Workflows as a case business analyst, and click Settings Settings icon.png.
  2. Select Line of Business > Manage Line of Business.
  3. On the Application Configurations tab, click RESET_FEEDBACK_COUNTER.
  4. To reset the feedback counter to show feedback separately for every version of a knowledge article, select 2102_ToggleIcon.jpg.
  5. Click Save.

Related topics

Providing-feedback-for-improving-the-quality-of-knowledge-articles

 

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