Configuring emails sent from cases
To configure email addresses and domains for outgoing emails
As a case business analyst, configure trusted email IDs and domains to be allowed in the outgoing email from a case or task by enabling the TRUSTED_OUTGOING_EMAILS configuration. By default, all email addresses and domains are allowed in the outgoing email for the line of business.
- Log in to BMC Helix Business Workflows as a case business analyst, and click Settings
.
- Select Line of Business > Manage Line of Business.
- On the Application Configurations tab, click TRUSTED_OUTGOING_EMAILS.
- On the Edit Configuration page, enter the email addresses and domains in the Domains and email address field.
The default value of the field is *@*, which allows all email addresses and domains. - Click Save.
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