Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

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Related topics

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

22.1.08

April 17, 2024

Patch 8 for version 22.1 is available for SaaS customers.

22.1.07

August 11, 2023

Patch 7 for version 22.1 is available for SaaS customers.

22.1.06

July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.

22.1.06

June 7, 2023

Patch 6 for version 22.1 is available for SaaS customers.

22.1.05

March 24, 2023

Enhancements

  • Raise workplace-related service requests by using Workplace Service Management.
  • Resolve cases from mobile devices. View checklists and to-dos on mobile devices and mark them complete.
  • Report maintenance issues by automatically raising preventive cases from resolved workplace issues, so that the functionality of workplace assets isn’t affected.
  • Create schedules to track the routine maintenance of assets in a line of business by automatically creating cases based on recurring schedules.
  • Create checklists and add them to cases to reduce errors.
  • Enable asset integration for a line of business to allow asset visibility in case management and facilitate asset-driven case assignment. Case agents can then associate assets with cases and tasks, and resolve cases quickly by viewing the asset information.
  • Assist case agents in resolving cases by attaching knowledge articles to case templates.
  • Address issues in a timely manner, monitor the workload of team members, and gain insights into the metrics for workplace-related reactive and preventive maintenance from the Workplace Service Dashboard.
  • Create and manage onboarding requests for new hires from the Onboarding Portal in HR Service Management.
  • Complete preboarding tasks as new candidates and mark to-dos complete from the New Hire Portal in HR Service Management.
  • Use the onboarding use case to create onboarding requests in HR Service Management.
  • Assign to-dos to end users and new hires to complete certain steps or activities.
  • Save custom fields in extension record definitions to enable them to be reused in multiple ways.
  • Define a default value for a dynamic field. The value is then automatically populated in cases and tasks where the dynamic field is used. 
  • Enable the status of cases and tasks to be reset to Assigned when the assigned group is changed.
  • View the names of collaborators from BMC Helix Digital Workplace Advanced in the cases in BMC Helix Business Workflows.
  • Configure the approval for cases and tasks to be triggered when the status is set to New.
  • View the comments that are added while approving or rejecting the cases in BMC Helix Business Workflows as alternate approver in BMC Helix Digital Workplace.
  • Protect PDFs that are automatically generated in cases and tasks with a system generated password to maintain the privacy of the document. 

22.1.01

September 2, 2022

  • Enhancements: Avoid PDF generation failure by replacing invalid XML characters with empty strings.
  • Issues that are fixed and open in 22.1.01.

22.1

July 29, 2022

Enhancements

  • Organize and maintain employee documents while remaining compliant.
  • Raise HR service requests by using HR Service Management.
  • Create end-to-end use cases as required by your line of business.
  • Enhance knowledge management by integrating with BMC Helix Knowledge Management by ComAround.
  • Add comments when approving or rejecting a case, task, or knowledge article
  • Assign Email Template Manager and Notes Template Manager roles to case agents to manage email and notes templates.
  • Save emails as drafts while composing emails.
  • Save emails as templates while composing emails.
  • Use people list while composing emails to add related people to the emails.
  • Search within dynamic data, attachments, and social activities in cases and tasks from Global search.
  • Select Named list in the List type of question in dynamic data fields and set the List type field to be dynamic instead of static to maintain consistency.
  • Create internal cases and disable case-related communications to requesters.
  • Send resolution notes to requesters when cases are resolved.
  • Reopen resolved cases from BMC Helix Digital Workplace Advanced.
  • Enable automatic creation of service request for a case created in BMC Helix Business Workflows using a connector.
  • Add generated PDFs in social activity feeds of cases by adding the Add Public Activity element to a process that requires a PDF document output.


 

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