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Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Content use cases in the BMC Sample Facilities content package

Out of the box, BMC Helix Business Workflows provides content packages for different lines of business. Each content package contains content packs or use cases that contain all artifacts that are required for that use case. You can use the data in these content packages as is by copying the data to your line of business.

Related topics

The following content packs or use cases are available in the BMC Sample Facilities content package:

  • Breakroom or kitchen
  • Building safety
  • Electrical or lighting
  • Elevator
  • Furniture
  • General Facilities request
  • Janitorial service
  • Mail service
  • Power outage
  • Reception desk
  • Restroom or shower
  • Temperature adjustment

Learn more about the content packs in Out-of-the-box content packs.

Content use case for creation of reactive case from preventive case on case resolution 

The BMC Sample Facilities line of business contains the Reactive case content use case. You can copy and reuse this content use case in your line of business for the automatic creation of reactive cases from preventive cases. You can customize the objects in the Reactive case content use case according to your line of business. Learn more in Data-in-Reactive-case-content-use-case. 



 

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BMC Helix Business Workflows 22.1