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Mapping knowledge article status to approvals

After self-approvals or approval flows are defined for knowledge articles, a Knowledge Coach must create an approval mapping for knowledge articles to define the status that triggers an approval.

To map a knowledge article status to an approval

  1. Log in to BMC Helix Business Workflows as a Knowledge Coach.
  2. Click My Application Settings Gear icon.PNG.
  3. Select Knowledge Management > Approvals.
  4. From the Line of Business list, select the line of business for which you want to create an approval mapping.
    If you have access to a single line of business, the line of business is selected by default.
  5. Click + Approval Mapping.
  6. On the Create Approval Mapping page, specify an Approval Mapping Name.
  7. Select the Company.
  8. Select a value for Status Trigger.
    The available values are Request Cancelation, Publish Approval, and Retire Approval.
  9. Click Save.
    Learn more about how to create approval flows and the required qualifications in Configuring approval flows.
  10. To delete an approval mapping that is no longer required, select it on the Approval Configuration console and click Delete.

Where to go from here

Defining-approval-notifications

 

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