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Defining global configurations


As an administrator, you can modify the out-of-the-box configurations that are provided in BMC Helix Business Workflows on a global level or for a specific company. Any value that you configure for a specific company overrides the setting that is applied globally.

The following table provides a list of configuration parameters that is provided out of the box in BMC Helix Business Workflows:

Parameter

Description

Reference

IDENTITY_VALIDATION

Enable the validity of a requester before creating a case.

USE_SUMMARIZATION_SERVICE

MIN_LINES_FOR_SUMMARIZATION

Enable the summarization service to create case description from chat transcripts. Then define the minimum number of chat lines that will be considered for creating the case description.

ZONE_ID

Define the time zone that is used to display the date and time in PDF files.



 

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