Viewing reports in BMC Helix Business Workflows
In BMC Helix Business Workflows, you can view and manage reports from the Business Workflows Reports dashboard and Case Dashboard. You can use various filters to view the reports in the dashboards, and hover over the reports to view the details of the reports.
The following table lists the actions that you can take to view reports:
Action | Reference |
|---|---|
Configure user groups to provide access to reports and understand how to view reports. | |
View the reports that are available on the Case Dashboard. | |
Understand the different case reports, filters that are available, and purpose of the reports. | |
Understand the different reports on knowledge articles, available filters, and purpose of the reports. | |
Understand the different service level management reports, the filters that are available, and the purpose of the reports. | |
Enable the display of dynamic fields for reports. | |
Understand the best practices for creating and managing reports. |