Self-service answers

During submitting a request, a self-service user might be prompted to answer some questions. These questions are part of a solution, and they are initially configured by the HR administrators.

Questions might be of the following types:

• Description—a question that requires entering text describing a request
• Date—a question that requires selecting a date from a calendar
• Generic question—a question that requires entering some text input
• Multiple choice—a question that requires selecting a value from a multiple-choice list
• Branch—a question that requires selecting an option from a multiple-choice list
• Information—an information text box for self-service user that does not require any input.

All types of questions that the users are asked to answer can be:

• Mandatory or optional—defined in a solution applied in a case
• Confidential or non-confidential—initially defined in a solution applied in a case. A self-service user might think that the answer he is submitting is confidential, so he can select the Confidential check-box to make the question confidential. 

When a self-service user submits answers to questions available in a request form, in BMC HR Case Management console they are saved in the form of this case, and can be viewed in the Journal section on the Case Details, and the Self-Service tab.

On the Journal tab, answers to non-confidential questions, submitted by a self-service user, are displayed as details to a Self Service Responses note. If there are answers to confidential questions, they are displayed masked with asterisks.

On the Self-Service Answers tab, answers to all questions, submitted by a self-service user are displayed as answers to question types.