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Managing cases watchlist

You can add cases to the watchlist so that you will be able to monitor any changes to the watched cases.

The cases added to the watchlist are displayed in the Watchlist in the Cases console, and in the Watchlist in the Messages console.

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Processing-and-managing-cases

To view and hide the watchlist

To view the watched cases in the Cases console, click Watchlist.

To hide the watched cases in the Cases console, click Hide Watchlist.

To add a case to the watchlist

  1. Search for a case that you want to add to the watchlist and select it.
  2. Click + displayed to the left of a case.
  3. Select whether you want to track all changes or only status updates. 
  4. The case is added to the watchlist.
    image2017-2-15 3:52:36.png

To remove a case from the watchlist

  1. Click Watchlist.
  2. Select a case, and click the Delete icon.

 

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BMC HR Case Management 4.6