Overview of cases generation

Cases can be created in the BMC HR Case Management console both automatically, and manually.

  • The cases can be created manually by all users having access to BMC HR Case Management console. Users who manage cases in the system are HR agents with a Standard User role. Such cases are created based on the solutions available in the BMC HR Case Management console
  • The cases can be generated automatically when a  self-service user:
    • Creates a request based on a solution from the BMC HR Case Management console
    • Sends an email to HR support mailbox. 

The following topics explain how the cases are created: 

 

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