Notification messages
The Messages tab, which you can access from the Quick Access bar, lists all information messages that you receive.
To filter messages that are listed on the Messages tab, select a menu from the Message Types.
The following table explains these messages:
You can view the following messages... | In the Message Type menu... |
|---|---|
Summary of updates from all categories | All Results |
Records about cases sent to you if you are assigned as case approver | Approvals |
Appointment invites sent to you | Appointment Invites |
Records about cases and tasks assigned to you | Assignments |
Records about cases that you added to the Watchlist | Watchlist |
Reminders that you added, and reminders about the upcoming appointments | Reminders |
Records about cases SLAs—available to case assignees | SLAs |
Broadcasts added by other HR agents, visible to all HR agents | Broadcasts |
On the Messages tab you can:
- View record details by selecting a message record. The Details panel on the right displays details about the selected record.
- Dismiss messages that you do not want to be displayed in the list by selecting a message, and clicking Dismiss.
- Dismiss all messages available on the Messages tab by clicking Dismiss All.
- Open records that you would like to view, select a message, and clicking Open.