Roles and permissions

BMC HR Case Management is a Remedy application, and it uses BMC Remedy AR System server access permissions and encryption services. The following table lists BMC HR Case Management roles and permissions:

HR Case Management role	Business role	AR user group	License
Standard Viewer	End users (self-service users)	Case_Viewer	Read
Standard User	HR agents	Case_User	Fixed/ Floating
Standard Administrator	Application administrator	Case_UserCase_Admin	Fixed/ Floating
Standard Master	Application administrator with non-restricted permissions	Case_UserCase_Admin Case_Master	Fixed/ Floating

Standard Viewer

Standard Viewer uses BMC MyIT web console to submit and view his HR requests. This user does not have access to BMC HR Case Management console.

Standard User

Standard User is an HR agent working on cases or tasks from self-service users. This user has permissions to:

Work on the cases or tasks
Access reports
Access only to the assigned cases or tasks or to the corresponding groups.

Standard Administrator

Standard Administrator is the HR agent having a set of administrative permissions. This user has permissions to:

Manage cases or tasks
Manage solutions
Manage people profiles
Configure system settings
Run reports
Access only to the assigned cases or tasks or to the corresponding groups.

Standard Master

In addition to all permissions of the Standard Administrator, the Standard Master user has the following permissions:

Can modify the Case Admin functions in a user profile:
- Change the user role
- Grant permissions to other users to access the roles configuration of the selected user
- Add a user to the Confidential data group
Can create custom user roles
Has unrestricted access to all case records.

The following table describes access permissions for standard user roles:

Can access...	Viewer	User	Administrator	Master
BMC MyIT Universal Client and submit HR requests	#45	#46	#47	#48
People console	n/a	n/a	#49	#50
Solutions console	n/a	n/a	#51	#52
Actions: Add solution	n/a	n/a	#53	#54
Actions: System Settings	n/a	n/a	#55	#56
Actions: Reporting Console	n/a	Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management. By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator.	Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management. By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator.	Has access to this console if BMC Remedy Smart Reporting is configured to use BMC HR Case Management. By default, can view reports. The extended permissions in BMC Remedy Smart Reporting can be granted by Smart Reporting Administrator.
Cases console	n/a	Can access and process only cases assigned to this user Can access and process all cases assigned to the group this user belongs to	Can access and process only cases assigned to this user Can access process all cases assigned to the group this user belongs to	Has unrestricted access to all case records.
Tasks console	n/a	Has access only to his assigned tasks	#57	#58
Messages console	n/a	Has access only to messages sent to him	#59	#60
Search console	n/a	#61	#62	#63
Actions: Add appointment Add broadcast Add case Add reminder View my calendar View my history View my profile Open document library	n/a	#64	#65	#66

Where to go from here

Adding-groups-and-roles

Adding-people-records