Installation worksheets

Use the following worksheets to help you collect the information that you need to specify when installing the product. To complete the worksheets on your computer, you can export this topic to Microsoft Word.

This topic includes worksheets for the following areas of the installation:

Related topics

Where to find more information

Installation overview

System-requirements

Licenses

Installation parameter

Value

Application Licenses 

Add the BMC Remedy application licenses to the BMC Remedy AR System Server before you begin your BMC HR Case Management installation.

  • AR Server
  • AR User Fixed
  • AR User Floating
  • BMC Remedy Full Text Search
  • BMC: HR Case Mgmt Application
  • AR Distributed Server license—is mandatory if you have a remote integration with BMC Remedy IT Service Management Server

BMC Remedy AR System Server Information

Case Master Information

The Case Master name must be unique. When the BMC HR Case Management installation is successfully completed, a user with this name will be created on your BMC Remedy AR System Server.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*