Configuring BMC Remedy AR System Server
After you install BMC HR Case Management, you must make the following changes to the default configuration of your BMC Remedy AR System Server:
Related topics
Configuring the Email Engine
BMC HR Case Management includes functionality for managing incoming and outgoing emails through the Email Emails Engine on the BMC Remedy Action Request System. You configure the Email Engine as described in the following workflow:
After the incoming mailbox is configured, HR agents having Standard Administrator and Standard Master user roles, will be able to review the emails in System Settings > Email Settings > Incoming Email - Review Emails.
After the outgoing mailbox is configured, HR agents can send emails from cases, tasks, or solutions forms.
Enabling request management in BMC MyIT
You must enable request management so that BMC MyIT users who have READ_ONLY licenses can submit service requests.
- As an AR System administrator, log in to BMC Remedy AR System Server.
- Navigate to AR System Administration > AR System Administration Console > System > General > Server Information.
- Click the Licenses tab.
- For Submitter Mode, switch the toggle to Locked.
- Click Apply.