User goals and features
BMC HR Case Management contains records of all staff members of a company—including full-time employees, contingent workers, support staff, cleaning staff, and so on. Some of these staff members are assigned a role in BMC HR Case Management, depending on their responsibilities. Staff members who have been assigned a role are called Case Users.
The following table describes the users and their goals in BMC HR Case Management:
User | Goals and features |
|---|---|
Employees | Use BMC MyIT to look up HR information, to request services, and to ask questions. |
Agents (HR staff) | Use the HR Case Management Console to look at cases and to work on assigned cases. |
HR managers | Work with administrators to configure templates that reflect policies. |
Administrators | Create templates and workflows to meet HR needs. Set up foundation data such as categories, menus, and service level agreements (SLAs). |
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