ESChat diagnostics parameters
To access the diagnostic information for the ESChat servlet, use the URL syntax: http://midTierServerName:port/eschat/diagnostics.html?k=AdminKey
The midTierServerName, port, and AdminKey values are specific to your system.
The following table describes the k parameter for the ESChat diagnostics.
Parameters for ESChat diagnostics
Parameter | Required? | Description | Example |
|---|---|---|---|
k | Required | Needs to match the Admin Key in the BMC Live Chat Administration Console under Self Service Portal/Configuration. The k= value must equal the value set in Live Chat Administration Console under Self Service Portal/Configuration. If it does not match, the results returned for diagnostics is simply: <?xml version="1.0" encoding="UTF-8" ?> <status request="success" /> | http://vm-dal-001234:8080/eschat/diagnostics?k=caldiag |
CNS diagnostic information
For more information about information shown on the ESChat diagnostics page, see ESChat-and-CNS-diagnostic-information.
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