Space banner This documentation supports the 22.1 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select the version from the Product version menu.

System requirements

Before you deploy the product, make sure that your environment meets the hardware and software requirements. The compatibility matrix helps understand the supported environments, required third party software, and compatibility with other BMC products and integrations. The steps to access the compatibility matrix are explained in this topic .

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Supported-languages-and-locales

Product compatibility matrix

Important

  • Customers who are using both Smart IT and BMC Helix Business Workflows with Live Chat require only one instance of Live Chat that will run and cater to both the applications.
  • Some capabilities might not be available based on the BMC Helix ITSM or Smart IT version.


Supported browsers

You can use Self Service Portal in the following desktop browsers: 

  • Microsoft Internet Explorer
  • Microsoft Edge
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

Authentication Methods

Several authentication methods required a unique email address to authenticate users. The Remedy Action Request System (Remedy AR System) form in which the unique email address must be set depends on the authentication method. If the email address is not unique or is not specified, the user will not be authenticated. For more information, see Setting-an-authentication-method. 

 

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