Space banner This documentation supports the 22.1 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select the version from the Product version menu.

Use cases

See the following use cases for information about how to achieve value with Live Chat:

Use case

Business value

Products used

Enables agents to create tickets on behalf of end users based on a live chat session.

  • Live Chat
  • Smart IT

Enables agents to remotely control devices of end users through a web browser in real time.

  • Live Chat
  • BMC Client Management


 

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