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Defining chat notification settings

In the Notification Settings area of the Live Chat Administration Console, you can define the Chat Notification Servlet settings and configure the notification settings for the system. You can configure the frequency of notifications such as <user> is typing, configure calculation parameters for wait time of live agents, and debug the Chat Notification Servlet.

The Server Base URL setting is configured automatically by the installer. The administrator can validate the accuracy of this configuration from the Live Chat Administration Console. The configuration varies depending on whether it is a single mid tier server, or a load balanced system.

The following table explains the format of Server Base URL:

System type

Server Base URL format

Single mid-tier server

http(s)://MidTierServer:port#/eschat/rest/cns

Load balancing system

Add the mid-tier servers separated by a semi colon, as shown in the following examples:

https://LoadBalancerServer;MidTierServerA:port#;MidTierServerB:port#]/eschat/rest/cns

The following topics give details about the notification settings:

 

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